Privacy Policy

Welcome to our privacy policy. You have probably arrived here because you want to know how we handle personal data.

We respect the privacy of our customers and visitors when they shop with us online. We are committed to protecting personal data.

When you order Finsod products online through our webshop, we use your contact details and the information you provide to make your order run as quickly and smoothly as possible, and to keep you informed about your order. We use personal data to make your shopping experience on our website as simple and pleasant as possible, so that your visit to our website is tailored to your interests.

Avetex B.V., trading as "Finsod", is the party responsible for the processing of personal data collected through Finsod. Below we explain what that involves.

1. PURPOSES OF PROCESSING

We process personal data for the following purposes:

While shopping and afterwards:

- To make your shopping experience as pleasant as possible and to personalise our website to your interests

- To deliver your order to your home address and to allow you to track your parcel

- To process your return and track the progress of your returned parcel

- To process your newsletter subscription, as well as emails about product availability, or to send you special offers and news

- To send emails relating to your order or return (order confirmation, shipping status updates, updates regarding your return, and care instructions for your product)

- To analyse visits to our website in order to improve and personalise your shopping experience

- To offer you an effortless customer experience when you contact our customer service. We may use your phone number and/or email address to understand and manage which orders and previous customer service correspondence belong to you.

- To analyse traffic on our webshop and to prevent, avoid, detect, and investigate misuse and/or fraud.

If we use personal data for purposes other than those described above, we will inform you of this beforehand.

2. LEGAL BASES FOR PROCESSING

Finsod processes your data on various legal bases: consent, legitimate interest, and performance of the contract. You may withdraw your consent at any time.

3. RETENTION PERIODS

We do not store your data for longer than necessary, or when there is no legal basis to process the data.

4. YOUR RIGHTS

We make sure your rights are protected. Here we explain a few of them.

- To request the deletion of your data, or access to the data we process about you, you can send us a message via support@finsod.com. Please note that a legal obligation may exist requiring us to retain (part of) your data in our records.

- If you no longer wish to receive our newsletter or other updates, please let us know via the unsubscribe link in the emails you have received from us.

5. DATA SECURITY

Data security is an important part of protecting personal data and ensures that your personal data is safe with us. Our staff know how to handle personal data, keep it confidential, and, should a data breach occur, we will take the necessary steps, such as reporting it to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Finsod works with various third parties to make your shopping experience and the order process run as smoothly as possible. We therefore share the necessary data with these third parties, for example for processing your payment, shipping your order from our warehouses, and sending you track-and-trace information by email.

We only use secure servers and secure connections, and we have data processing agreements in place with all relevant third parties.

6. DATA PROCESSORS

Your data is processed within the European Union. We use appropriate data processing agreements with the necessary (sub-)processors involved in payments, order fulfilment, shipping, and website hosting.

Where personal data is processed or stored outside the EU, we ensure that appropriate safeguards are in place to protect personal data, in particular by relying on the standard contractual clauses of the European Commission.

7. COOKIES

We use cookies on our website(s), which act as an identification card for your computer, to help our website function properly and to understand how visitors use our site. You can always delete cookies or object to their use via your browser settings.

8. CONTACT

Do you have a complaint about the processing of your data? Let us know and we will try to resolve it together with you. Our contact details:

Business owner: Visser Beheer B.V.

Business name: Avetex B.V. (trading as Finsod)

KVK number: 51659492

Business address: 't Woud 1c, 3232LN Brielle, the Netherlands

Telephone: +31 6 29114963

Email: support@finsod.com

You can also file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) via www.autoriteitpersoonsgegevens.nl.

9. CHANGES

In the event of material changes to this Privacy Policy, we will always notify you of the changes. The most current version can always be found on our website.